Frequently asked questions

Auriqué fragrances are designed to be enjoyed by anyone. We encourage you to explore the scent notes and choose the fragrance that suits your personal preference.

Start by identifying the scent profile you enjoy, such as fresh, floral, fruity, gourmand or elegant. Explore the descriptions on our product pages or contact our team for recommendations.

Longevity varies according to the fragrance, skin chemistry, application, environment and other factors. We cannot guarantee a fixed duration for every person.

Please check our website and social media for information about discovery sets, pop-ups and events where you may be able to experience our fragrances in person.

Choose your preferred products, add them to your cart and complete checkout using the payment methods available on our website.

You should receive an order confirmation through the contact details you provide at checkout, subject to successful processing.

Contact us as soon as possible. Changes or cancellations may not be possible once an order has entered processing or has been dispatched.

Our website prices are displayed in Malaysian Ringgit (RM), unless otherwise stated.

Orders are generally processed within 1–3 business days. Estimated delivery is a further 1–3 business days after dispatch. These are estimates and may vary.

Standard shipping is RM7 per order. Eligible orders above RM99 qualify for free shipping, subject to the conditions displayed at checkout.

We currently ship within Malaysia only. Perfumes may be subject to courier restrictions, particularly for products containing alcohol.

Tracking information will be provided when available after dispatch. If you need assistance, contact our customer service team.

Requests are reviewed on a case-by-case basis. Contact us with your order details and the reason for your request.

Please contact us within 24 hours of delivery where possible. Include your order number and photographs or videos of the issue. We will investigate and advise on an appropriate resolution.

A change in personal preference does not automatically qualify for a refund. Contact us to discuss your circumstances. Applicable consumer rights remain unaffected.

YOUniqué Rewards is Auriqué Fragrance's loyalty programme. Members can collect Aura Points through eligible purchases and other qualifying activities.

Eligible activities include creating an account, making purchases, birthday rewards, product reviews and supported social media actions.

Under the proposed rewards structure, 500 points can be redeemed for RM5 off, 1,000 points for RM10 off, 2,000 points for RM20 off and 3,000 points for RM30 off. A minimum spend of RM79 applies to monetary redemptions, subject to the live programme rules.

Eligible existing customers can earn 100 Aura Points when a referred friend completes their first qualifying purchase. The new customer receives RM5 off their first eligible order with a minimum spend of RM79, subject to the programme rules.