At Auriqué Fragrance, we want you to be happy with your purchase. If you receive a damaged, defective or incorrect item, please contact us within 24 hours of delivery via email or WhatsApp, with your order number and clear photos or videos of the issue.
Returns, exchanges and refunds will be reviewed on a case-by-case basis. Please contact us before returning any item, as we will provide further instructions where applicable.
Due to the nature of fragrance products, change-of-mind returns may not be accepted for opened or used items. However, all requests will be assessed in accordance with applicable consumer protection laws.
For assistance, please contact us at auriquemalaysia@gmail.com or +6018-3991413 or you can reach us here.